Terms of Use

1. Contract and business scope

Haily is a service of Hooly BV, established at Grote Negenbundersstraat 69, 3500 Hasselt, Belgium, registered under enterprise number 0759.743.095 and VAT number BE 0759.743.095 (“Haily”, “we”, “us”).

By creating an account, accepting an order, starting a trial, or using the Service, the customer agrees to these Terms. The Service is offered for business and professional use only. A person accepting on behalf of an organization confirms that they may bind that organization.

2. The Service and subscription scope

Haily provides a controlled workspace for importing and transforming documents, reconciliation, booking preparation or execution, reporting, connected file operations, and related AI-assisted workflows. Features depend on the selected plan, configuration, supported accounting software, and available integrations.

The order form, checkout, or license screen determines the applicable plan, term, capacity, users, dossiers, document volume, price, and any special conditions. Trial capacity is temporary and may be limited or changed to prevent abuse.

3. Accounts, users, and security

Users must provide accurate information, keep credentials confidential, use multi-factor authentication where offered, and promptly report suspected compromise. Named accounts may not be shared. The customer is responsible for its users, permissions, devices, and activities under its license.

Administrators may invite, manage, or remove users and may access activity and customer content within their organization. Haily may require identity, email, company, or payment verification before enabling features.

4. Acceptable use

The customer may use Haily only lawfully and within the purchased scope. It must have the rights, authority, and instructions needed to upload and process client, employee, supplier, and financial information.

• Do not bypass security, usage limits, approval controls, or access restrictions.
• Do not probe, disrupt, reverse engineer, resell, or provide the Service to third parties except as expressly permitted.
• Do not upload unlawful, malicious, infringing, or unnecessarily sensitive data.
• Do not use Haily to make unlawful decisions about people or to execute accounting actions without the required professional authority and review.

5. Customer data and confidentiality

The customer retains its rights in uploaded documents, accounting records, instructions, and outputs (“Customer Data”). The customer grants Haily a limited, non-exclusive right to host, copy, transform, transmit, and otherwise process Customer Data only to provide, secure, support, and improve the contracted Service in accordance with applicable law and the customer’s instructions.

Each party must protect the other party’s confidential information and use it only for the agreement. Haily will not sell Customer Data. Processing of personal data on the customer’s behalf is also governed by the applicable data processing agreement.

6. AI assistance and professional control

Haily may classify, extract, match, propose, explain, generate, or execute work using automated and AI-assisted methods. Outputs can be incomplete or wrong, especially when source material is ambiguous, damaged, foreign, or inconsistent.

Haily is an operational tool, not an accountant, tax adviser, auditor, or law firm. The customer remains responsible for professional judgment, source-document validity, account selection, tax treatment, reconciliations, filings, approvals, and submitted or booked results. Review and approval controls must not be disabled where human oversight is legally or professionally required.

7. Agent, connected systems, and execution

The Haily Agent and integrations may access selected folders, devices, accounting packages, remote sessions, APIs, email sources, or exports. The customer decides what to connect and must maintain valid licenses, backups, permissions, and security for those systems.

Before enabling write or execution actions, the customer must verify the target, scope, credentials, and approval settings. Haily may log plans, sources, actions, progress, and results for traceability. Compatibility with third-party software may change when that software changes.

8. Intellectual property

Haily and its licensors retain all rights in the Service, software, models, workflows, interfaces, documentation, branding, and improvements. During the subscription, Haily grants the customer a limited, non-exclusive, non-transferable right to use the Service for its internal business purposes.

The customer may use and export its Customer Data and generated business outputs. Feedback may be used without restriction or payment, but Haily will not identify the customer publicly without permission.

9. Third-party services and technical requirements

Core parts of Haily depend on internet connectivity and third-party online services, including cloud infrastructure, payment, email, AI model and API providers, security, calendar, and accounting integrations. Their services may be subject to separate terms. Haily remains responsible for selecting and managing its processors as required by data protection law, but does not control their availability, response time, compatibility, pricing, terms, geographic availability, or continued operation.

Haily may change providers or models, reroute processing, or replace, limit, suspend, or discontinue affected functionality when a critical third-party service is withdrawn or materially changed, or when continued operation becomes technically impracticable, insecure, unlawful, or commercially unreasonable despite reasonable continuity efforts. Haily does not guarantee the use or continued availability of a particular provider, model, integration, or technical method.

Unless an order or current technical documentation states stricter requirements, the customer must provide and maintain at least the following supported environment:

• Browser access: an internet-connected computer with a vendor-supported operating system and the current or immediately preceding major release of Chrome, Edge, Firefox, or Safari, with JavaScript, cookies, HTTPS using TLS 1.2 or later, and secure WebSocket connections enabled.
• Workstation: a modern 64-bit or ARM64 device with at least two processor cores, 8 GB of installed memory, 2 GB of free storage, and a 1280 x 720 display for the full desktop workspace.
• Connection: stable business internet of at least 10 Mbps download and 5 Mbps upload per active user. Remote desktop, large batches, and Agent execution require at least 25 Mbps download and 10 Mbps upload.
• Haily Agent and connected execution: a vendor-supported Windows or macOS version, the current Haily Agent, sufficient local permissions, uninterrupted power while a run is active, and network access over DNS, HTTPS port 443, and secure WebSockets to the documented Haily endpoints.
• Connected systems: valid licences, supported versions, available storage, working APIs or desktop access, tested backups, and the permissions required for the selected accounting software and data sources.
• Mobile devices may be used for supported browser functions, but do not replace the desktop environment required for Agent installation, remote execution, or workflows identified as desktop-only.
• If the customer environment falls below these requirements, Haily does not guarantee performance, compatibility, processing time, uninterrupted access, or successful execution to the extent the deficiency causes or contributes to the issue. Haily remains responsible for its own obligations and uses commercially reasonable efforts to maintain and restore the Service.

10. Trials, fees, billing, and renewal

Trial use is free only within the displayed duration and capacity. Paid subscriptions are billed through Stripe or another stated payment method. Prices exclude VAT and other taxes unless expressly stated otherwise.

The billing screen or order states whether a subscription renews automatically and how it can be cancelled. The customer must keep billing details current and pay invoices when due. Unless mandatory law or the order says otherwise, paid fees are not refundable for unused time or capacity.

11. Availability, support, and changes

Haily aims to provide a secure and useful Service but does not promise uninterrupted or error-free operation unless a signed service level agreement says otherwise. An interruption, delay, or degradation caused by the customer environment, internet connectivity, a third-party cloud or AI/API provider, force majeure, or another circumstance outside Haily’s reasonable control does not by itself constitute a breach by Haily.

Unless a signed service level agreement or order expressly says otherwise, no uptime commitment, service credit, liquidated damages, contractual penalty, or other compensation is due solely because of such interruption, delay, or degradation.

Haily may improve or change features while preserving the essential purpose of a paid plan. Material reductions will be communicated reasonably in advance where practical. Support scope and response targets follow the selected plan or order.

If Haily permanently discontinues a material paid function without a reasonably equivalent replacement, the customer may terminate the affected Service and receive a pro-rata refund or credit of prepaid, unused recurring fees. This is the sole contractual remedy for that discontinuation, without limiting mandatory rights or liability that cannot legally be excluded.

12. Suspension, termination, and data return

Either party may terminate as allowed by the order or billing settings. Haily may suspend access where payment is overdue, security is at risk, use is unlawful, or these Terms are materially breached. Where reasonable, Haily will give notice and an opportunity to remedy the issue.

After termination, the customer should export needed data within the period shown in the Service, order, or data processing agreement. Haily will then delete or anonymize Customer Data according to its retention cycle, except where law, dispute preservation, or secure backup rotation requires temporary retention.

13. Warranties and liability

To the maximum extent permitted by law, the Service is provided on an “as available” basis. Haily does not warrant that every document will be recognized, every proposal will be correct, or every third-party integration will remain available.

Neither party is liable for indirect or consequential loss, lost profit, lost opportunity, or loss caused by the other party’s systems or instructions. Haily’s aggregate liability arising from the Service is limited to fees paid for the affected Service during the twelve months before the event. These exclusions do not apply to fraud, wilful misconduct, liability that cannot legally be excluded, or breach of confidentiality or data-protection duties to the extent mandatory law requires otherwise. Nothing in these Terms removes Haily’s duty to exercise reasonable care in selecting and managing providers.

14. Changes to these Terms

Haily may update these Terms for legal, security, technical, or commercial reasons. Material changes are announced through the Service or by email before they apply. Changes do not retroactively remove accrued rights. Continued use after the effective date constitutes acceptance where legally valid; where consent is required, Haily will request it.

15. Governing law and contact

Belgian law governs these Terms, without regard to conflict-of-law rules. The courts of the judicial district where Hooly BV has its registered office have exclusive jurisdiction, unless mandatory law provides otherwise. Before filing proceedings, the parties will reasonably try to resolve the issue in good faith.

Legal notices and questions may be sent to hello@haily.eu, Hooly BV, Grote Negenbundersstraat 69, 3500 Hasselt, Belgium.